Having a form on your website is a great way to get feedback from your visitors. It makes it easy for someone to send you a message, and they can do it from any computer, they don’t need to open their email program.

One problem with online forms is they attract spammers. Automated spam bots (bots are really just software programs) search the web looking for forms, then they submit them with their unwanted message.

One method of stopping spam bots is the CAPTCHA, a challenge that is easy for a human but hard for a spam bot. Here are a couple of examples:

The trouble is, often humans have trouble reading them as well as spam bots, and humans also generally find them an annoyance, which can deter them from submitting the form at all, which is not good for your business.

A simpler style of CAPTCHA is to ask a simple question, such as “What colour is an orange?”. This is much easier for most humans than trying to decipher distorted letters. The form will only submit if the answer is correct, in this case “orange”.

Leads. You know, potential new customers. Leads allow you to deliver your sales message and hope that it works (that’s another story). But you need to generate the leads first.
Here’s three of the best lead generation techniques.

Referrals

Nothing beats this one. One of your happy customers has recommended your services to a friend or associate, who then contacts you. This is great, as there is already a level of trust in place, and you can generally go ahead and do business. Don’t forget to thank the person who gave you the referral! To get more of these, keep giving the best service to your customers.

Online Advertising

Google dominates many things in the internet space, and online advertising is one of them. Google Adwords is a guaranteed way of getting people to your website. And not just any people, but ‘qualified leads’, that is, people who are already searching for what you offer.

Once they get to your website, you want to make sure it has been set up effectively to capture the details of the lead, so you can follow up.

These cost money, but the idea is to ensure a return on your investment. You can do this by consulting an expert and creating an online advertising plan.

Capture form

This ties in with online advertising, but it’s also very relevant to just about any business website.

Wouldn’t it be great if you could get the name and email address of most of the people who visited your website? You could build up a database of those contacts and then market back to them.

A capture form is a small online form, placed in a prominent position on your website, and usually offering a free download as an incentive to complete it.

It is a totally automated process, including a personalised response to the lead.

Summary

I can’t help you with referrals, they are entirely up to you. But the combination of online advertising and a capture form is something that requires expertise to set up correctly, and Arrowsmith Websites can put you on the right track. We aim to generate more than $1 for your business for every $1 spent, and increase that profit over time.

Contact us today for a free consultation.