Remember phone books? You know, those big heavy things that take up all that room on your bookshelf.

They still get delivered to us each year, but they’ve started getting smaller, not bigger. That’s because more businesses are moving their advertising budget onto the internet.

That makes sense when you consider that people are spending more time on the internet, and the ability to search is literally at their fingertips. Younger people especially are more likely to search online, rather than get out the big heavy books and wade through all the pages looking for something that could be found virtually instantaneously using Google.

Those Yellow Pages ads aren’t cheap, and they have to be renewed each year. Ok, so a website is often not that cheap either, but a basic online presence can be achieved at less cost than a yellow pages ad, and can continue to work for you year on year, as well as being accessible the world over.

As people transition from spending time offline, to spending more of their time online, you should consider increasing your online marketing budget to successfully engage your online customers.

Leads. You know, potential new customers. Leads allow you to deliver your sales message and hope that it works (that’s another story). But you need to generate the leads first.
Here’s three of the best lead generation techniques.

Referrals

Nothing beats this one. One of your happy customers has recommended your services to a friend or associate, who then contacts you. This is great, as there is already a level of trust in place, and you can generally go ahead and do business. Don’t forget to thank the person who gave you the referral! To get more of these, keep giving the best service to your customers.

Online Advertising

Google dominates many things in the internet space, and online advertising is one of them. Google Adwords is a guaranteed way of getting people to your website. And not just any people, but ‘qualified leads’, that is, people who are already searching for what you offer.

Once they get to your website, you want to make sure it has been set up effectively to capture the details of the lead, so you can follow up.

These cost money, but the idea is to ensure a return on your investment. You can do this by consulting an expert and creating an online advertising plan.

Capture form

This ties in with online advertising, but it’s also very relevant to just about any business website.

Wouldn’t it be great if you could get the name and email address of most of the people who visited your website? You could build up a database of those contacts and then market back to them.

A capture form is a small online form, placed in a prominent position on your website, and usually offering a free download as an incentive to complete it.

It is a totally automated process, including a personalised response to the lead.

Summary

I can’t help you with referrals, they are entirely up to you. But the combination of online advertising and a capture form is something that requires expertise to set up correctly, and Arrowsmith Websites can put you on the right track. We aim to generate more than $1 for your business for every $1 spent, and increase that profit over time.

Contact us today for a free consultation.

Not too long ago, self employed tradespeople and similar small businesses didn’t need a website. Things have changed. Now if your business doesn’t have a website, you’re probably missing out on potential customers and opportunities.

Take a plumber for example. Plumbers never used to need websites, people used the yellow pages or the classifieds in the local newspaper. Now people use the internet, and especially Google, to find and research services.

If you’re in small business and don’t have a website, then your competitors will get first go at getting the customer.

On your website you can educate your potential customers about your business, and let them know why they should use your services. You can use a promotional offer or specials to encourage enquiries, and you can include testimonials from satisfied customers to reinforce your message.

Tradies generally don’t require a complex and expensive website, just something basic that does the job well.

Fig Creative is offering a website package which is perfect for tradies. It’s low cost, super easy to use, and you can update it yourself with very little computer knowledge.

It has everything you need to get started on the internet right away, so you can start capturing some of those Google searchers!

Call 1300 775 182 to get started.

Have you ever had one of those emails that says “We would like to get your website on first page of Google.”? I get them all the time.

To me, the first page of Google means www.google.com, and I would be willing to bet my house that nobody outside Google top level management would be able to get my website there.

Even though they don’t say it, I presume they don’t mean Google’s home page, but rather the first position in the Google search results page.

Here’s what happens when I Google “Arrowsmith Websites Maleny”:

Google provides a map and details about my business! That’s great, thanks Google!

When you do a location specific search on Google, often you’ll get a map and business details. This handy feature is even more useful when you are using a mobile phone to search for a business or service in an area you’re not familiar with.

Google your business and location and make sure your business is listed in this way. If not, you can add it using the Local Business Centre.

If your business is already listed, Google may have found your details on your website or a directory website and listed them for you. If so, you can correct the listing and add more information, even photos.

With Google becoming the main way people look for products and services, this is a simple and free thing you can do to help potential customers find your business.

One of the recent developments that have come with faster broadband connections is an increasing prevalence of software that runs over the internet, rather than being installed on your computer.

Non Cloud – Most people have used Microsoft Word or other similar office software products. You create documents on your computer and save them on your computer.

Cloud – With Google Docs, the software is installed on Google’s computers, and the files are saved on Google’s computers. You log in using your browser (internet Explorer, Firefox or Safari) to create and edit documents.

Also known as ‘Software as a Service’, the term ‘cloud computing’ comes from schematic diagrams of computer networks, where the internet is drawn as a cloud.

Some advantages of cloud computing are:

• Low cost – the software is generally free to use
• No upgrades are required – the software always up to date
• Automated backup – if your computer crashes, the files are accessible online
• Collaboration – many users can work on the same document, no need to email back and forth.
• Flexibility – You can work on the document from any location with Internet access, even your phone

Word processing is one example of cloud computing that you can start using immediately. But you can do almost all your computing in the cloud – email, accounting, customer relationship management, ecommerce, project management etc.