Remember phone books? You know, those big heavy things that take up all that room on your bookshelf.

They still get delivered to us each year, but they’ve started getting smaller, not bigger. That’s because more businesses are moving their advertising budget onto the internet.

That makes sense when you consider that people are spending more time on the internet, and the ability to search is literally at their fingertips. Younger people especially are more likely to search online, rather than get out the big heavy books and wade through all the pages looking for something that could be found virtually instantaneously using Google.

Those Yellow Pages ads aren’t cheap, and they have to be renewed each year. Ok, so a website is often not that cheap either, but a basic online presence can be achieved at less cost than a yellow pages ad, and can continue to work for you year on year, as well as being accessible the world over.

As people transition from spending time offline, to spending more of their time online, you should consider increasing your online marketing budget to successfully engage your online customers.

Everyone uses Google to search, but are you being efficient and getting the best results? Here are some tips you can use to increase your search productivity:

Leave out small words like the, or and of unless it is part of a title or famous phrase, like to be or not to be. Searching for how long is a piece of string achieves mostly the same result as how long piece string.

Searches are case insensitive. So searching for fred, Fred and FRED will deliver the same result.

To search for an exact phrase or sequence of words, enclose it in double quotes. Searching for engaging online educational resource brings up amazon.com, whereas “engaging online educational resource” brings up something altogether different!

Lastly, to see how many pages of your website are in Google’s database, prefix your website address with ‘site:’ like this site:www.yourwebsite.com.

It doesn’t seem that long ago that watching a video online was a painful experience. Often it wouldn’t work at all, and when it did the picture was tiny and distorted.

Now, thanks to new technology and fast broadband, online video use has exploded. And with popular websites like YouTube, videos get shared amongst social networks and become viral, creating a buzz.

The future trend is for much more video on websites, including small business websites. You can use video to tell your story, make a sales pitch, and create a buzz around your product or service.

With the upcoming rollout of a national broadband network, internet television, or IPTV as it is known, will start to replace regular TV. Unlimited online channels, including many in high definition, will be the new standard.

Get ready for the new frontier of online video!

I was reading an article (I wish I could remember where!) about the remuneration packages of the so-called ‘executive fat cats’, now a dying breed, or even perhaps dead after the subprime financial disaster.

The author used the term ‘handmade shoes’ in a derogatory fashion, suggesting that these super rich executives can afford custom made shoes, rather than the mass produced, made in China type that the rest of us get to wear.

That got me thinking about one of my customers, Gillian Pechey of Pechey Hand Crafted Sandals (www.pecheysandals.com). Gillian sells sandals from her website at a very reasonable price, to anywhere in the world. So you don’t have to be a top paid executive to be a proud owner of handmade shoes!

Business websites can be roughly categorised into three categories: brochure, ecommerce and hybrid.

1. Brochure website

This is for businesses operating in the ‘offline’ world, also referred to as ‘bricks and mortar’ businesses. They have a physical office or shop that they operate from, and they don’t sell goods or services through the internet.

A brochure website is simplest and most economical type of website; it can even be just a home page and nothing else. It’s an information source about your business – like a brochure that you would hand out to potential customers – that contains some sales and marketing copy and contact information.

A website for a restaurant could contain information about the style of food served, the location, operating hours, menus, how to contact or make a booking.

Increasingly, this is how people look for a business.

2. Hybrid Website

Businesses who operate a traditional ‘bricks and mortar’ business, but who also take advantage of the ecommerce possibilities the internet provides, are businesses that may have a hybrid website.

Diversifying your business to include an online component can introduce efficiencies and enable you to reach new markets.

Examples:

· retailer selling online
· banks
· newspapers

3. Pure ecommerce

With the explosion of internet use around the world, new business models have been appearing to take advantage of the new space.

Many businesses now operate purely in the online space, with no offline operations. This can be a very efficient way to conduct business, as ordering and fulfilment processes can be automated.

Examples:

· Google
· hotspotting.com.au
· eBay
· realestate.com.au

Ten years ago, most people would look for goods and services in the Yellow Pages or newspaper classifieds. Today, people ‘Google’ the business they are seeking. A business with a professionally built website is more likely to be found near the top of the results for a relevant search.

The types of business that don’t need a website are diminishing as more and more people search for everything online. Five years ago, many categories of business didn’t need a website. Why would a motor mechanic need a website? Today if you are searching for a local motor mechanic on Google and the top result takes you to a well designed web page, you may well contact that business first. Especially if it provides details of the services provided, operating hours, pricing and contact information.

Consider a restaurant website for example, it could contain information about the style of food served, the location, operating hours, menus, how to contact or make a booking. This information would be very useful to the person looking for somewhere to eat out in the local area.

A brochure website is simplest and most economical type of website; it can even be a ‘one pager’ – just a home page and nothing else. It’s an information source about your business that is accessible to potential customers wherever they are located. As a minimum it will contain sales and marketing copy and contact information. It is for businesses operating in the ‘offline’ world – also referred to as ‘bricks and mortar’ businesses – which have a physical office or shop that they operate from, and they don’t sell goods or services through the internet.

As more and more people search for goods and services online, consider the advantage for your business of a professionally designed brochure website.