The internet was created in the late sixties, but didn’t really start to catch on until about 1995. Back then, it was never conceived that it would be used for many of the things that it’s being used for today.

Where is the internet heading? Many trends have already emerged.

People use the internet as the first point of call when searching for information – no longer a library or yellow pages.

Socialising and meeting new people is no longer limited by geographical boundaries. If Facebook were a country it would be the third most populous in the world, with over 400 million users networking with each other.

For business, high quality video conferencing in virtual boardrooms will become normal, those who have had a video call on Skype will have had a glimpse into this future.

Watching TV shows when they are scheduled is a thing of the past already. Video hire shops are limited by the stock they can hold. Video on demand over the internet will allow viewing anything anytime, without having to go out!

Some of these innovations are constrained by currently installed technology. The Australian government has proposed a National Broadband Network (NBN) which will improve internet speed, but it won’t come online for years, and it will still be slower than what other countries can access.

In the USA, Google is starting to build a network with speeds of 1 gigabit per second, 10 times faster than that proposed by the NBN.

The internet is the modern day equivalent of the 19th century railways, and the 20th century telephone. It warrants significant investment in infrastructure to enable Australia to engage with the world on a level field into the future.

The term ‘long tail’ comes from the shape of a line chart that reflects the habits of groups of people when searching or buying.

Here’s an example – books people buy. The most popular books sell the most, and less popular books don’t sell as much, but there are many more less-popular books than popular books.

Popular books (less books selling more) v less popular books (more books selling less)

The quantity of books sold in the long tail adds up to more than the best sellers peak at the left.

The long tail concept is used often when analysing website visitor statistics, especially what words people used to search for something before they land on your website.

In search, the long tail tends to contain more specifics, targeting niche subjects, which generally means more targeted or qualified leads landing on your website. The generic searches can be a hard sell.

Imagine you’re selling websites on the internet (I have some experience at this). A lot of people will do general searched like ‘websites’ or ‘website design’, but there will be a lot of more specific searches, such as ‘how do I get a website that works’ or ‘the biggest website designer on the sunshine coast’.

At the end of the day, all of the specific searched added together will amount to more than the more generic searches. In addition, because the people are using more specific keywords, they are more likely to know what they are looking for, and therefore be more likely to convert into a sale.

Have a look at your business and consider how you can more effectively market to the long tail.

Not too long ago, self employed tradespeople and similar small businesses didn’t need a website. Things have changed. Now if your business doesn’t have a website, you’re probably missing out on potential customers and opportunities.

Take a plumber for example. Plumbers never used to need websites, people used the yellow pages or the classifieds in the local newspaper. Now people use the internet, and especially Google, to find and research services.

If you’re in small business and don’t have a website, then your competitors will get first go at getting the customer.

On your website you can educate your potential customers about your business, and let them know why they should use your services. You can use a promotional offer or specials to encourage enquiries, and you can include testimonials from satisfied customers to reinforce your message.

Tradies generally don’t require a complex and expensive website, just something basic that does the job well.

Fig Creative is offering a website package which is perfect for tradies. It’s low cost, super easy to use, and you can update it yourself with very little computer knowledge.

It has everything you need to get started on the internet right away, so you can start capturing some of those Google searchers!

Call 1300 775 182 to get started.

It can be challenging to get to the top of the search results for generic terms, such as ‘website design’. However, by combining keywords with a locality, you are suddenly targeting a niche and only competing with businesses in the same locality, and therefore have a much greater chance of ranking highly in the search results.

Local search is becoming more important, as people search for services when they are visiting a new area, and where people used to use the yellow pages, now they use Google instead. And with the increasing popularity of mobile phones with internet access, people increasingly look up services and directions wherever they are.

In business today, the internet must be a part of your strategy. Where do you start?

First, get your website in order. Your website is the cornerstone of your internet strategy, it’s the place that you want people to go to, and it should be designed to make it easy for people to find, and easy for them to achieve their (your) goals.

You want people to go to your website because that’s where your message is, and that’s where you educate people about your products and services and prompt them into action, whether it be making a purchase or enquiry, or just signing up for your email newsletter, allowing you to market to them later.

You want people to end up at your website, but they won’t necessarily start there. They may start at Google, or an online business directory. The more places your presence can be found on the internet, the easier it will be to find, or stumble across, your business.

Consider a twitter account. Twitter allows you to ‘tweet’ about what your business is doing; new products, announcements etc., and link back to your website. People will find your tweets and click through to your website to read more.

Are you passionate and knowledgeable enough about your business that you can write about it? On the internet, information is gold. Start a blog and write about things that your business does. Write regularly. People will find what you are writing about when they search or browse the internet.

So you’re putting together the content for your website, and you’re wondering where to start. If you’re a small business, you’ll want to keep it as simple and to the point as possible, to make your website easy for people to use.

There are website conventions that have become accepted to the point that people expect certain items to be there and in the right place.

You should always have a ‘Home’ button somewhere near the top left, and you can guarantee if you don’t that people will say ‘where is the home button’.

You should always have a ‘Contact’ button linking to a page with all your contact details, it’s one of the things people look for, and most people in business want to make it easy for potential customers to contact them!

Another standard feature to include is the ‘About’ page. This is your opportunity to share your history and qualifications with visitors to your website, allowing you to build rapport and become less anonymous.

What you put in between the Home, About and Contact pages is the stuff that makes you different; it’s the products and services you offer.

This formula will make it easier for people to use your website, and if you’re in business, that’s good news.